The basic purpose of collecting, using and disclosing personal information is to fulfill our duties as a responsible destination management company, such as making reservations and managing vacation-related bookings on behalf of our customers whether they are corporates, business or leisure travelers. The information which we may collect from our customers will be the following:
1. Customer’s legal name as provided in passport or other acceptable forms of identification and contact details (phone numbers, email address, billing address and mailing address).
2. Nationality, date of birth and passport number (whenever required by our service providers like airlines and hotels)
3. Payment information, such as credit/debit card number, credit/debit cardholder name, security number and expiration date
4. Health issues and dietary requirements for making necessary travel arrangements
5. Email address for keeping our customers updated with our latest promotions, offers and products
6. For maintaining call recordings for future reference (if any)
7. We collect IP address, device and browser details and cookies, when accessing our website for transactions or enquiry.
The personal data of customers is collected by us when they submit a request or fill up the form when visiting TripOsaver website. We use the following sources to collect the personal data provided hereunder.
(a.) Information generated when making enquiries or transactions regarding the travel arrangements for the customers through website, email or phone
(b.) Subscribing our electronic newsletters
(c.) When speaking to our customer services team
(d.) When registering for promotions
We may also collect personal data about our customers from a third party whenever so required. This includes the personal data of a person other than you making a travel booking on your behalf, and which is to be used by you. If, however, you are making a travel booking on behalf of some other person then you will be responsible to take consent of such customer regarding the use of their personal information by us for fulfilling the travel-related transactions.
The personal information we collect regarding you is used for various purposes. We use your personal information in the following ways:
(a.) To provide services and products offered through our website
(b.) To communicate with you and respond to your queries
(c.) To provide assistance and customer service
(d.) To customize best suited content and display the information based on your activity on our website
(e.) To deliver personalized choice of preferences
(f.) To provide online help and instructions regarding the use of our products and services
(g.) To display interest-based advertisements on our website
(h.) To improve our advertising and measurement systems in order to display relevant advertisements to you
(i.) To measure the reach and effectiveness of advertisements and related services
(j.) To gather metrics regarding the access of our website and its use in order to evaluate and improve it further
(k.) For marketing and promotions, such as sending newsletters and special offers
(l.) To contact you regarding our products or to provide information that might be of interest to you, including information regarding third party products and services
(m.) To comply with legal obligations as part of our general business operations and for other administration purposes
(n.) To prevent misuse of our website, products and services
(a.) Service providers and suppliers, such as hotels, transfer providers, tour operators, car rental, cruise lines and other activity providers associated with us for fulfilling your travel reservation
(b.) Third parties providing services on our behalf, including fraud prevention, business analytics and credit card processing
(c.) An individual who will be making a third-party reservation on your behalf
(d.) As authorized or required by applicable law, and for complying with our legal obligations
Be informed that we will retain your personal information so long as it is required by us (up to a maximum of 6 years) in order to protect us against any contractual claims, and for any other legal and regulatory requirements.
Here is a list of rights regarding how we process your personal information. You have the following rights:
(a.) Request access to your personal data being held with us
(b.) Confirm with us whether your personal data is being processed by us or not
(c.) Seek amendment to your personal data, if it is incomplete or inaccurate
(d.) Request us to delete your personal data if you feel that there’s no compelling reason for us to retain it
(e.) Request us to remove your consent
For exercising any of the above rights you may please email at email@example.com providing details of your request. We will be happy to promptly respond.
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